Bob’s Bedroom Furniture

bob's bedroom furniture 1

Bob's Bedroom Furniture

Talesha of Monroeville, PA on March 29, 2017Satisfaction RatingI purchased a 6-piece bedroom set from Bob’s Discount Furniture (Monroeville, PA) on 3.2.17. My order was PAID IN FULL–in cash–on the day of purchase. I was advised at the time that my furniture would not be available until 3.22.17, so I scheduled delivery for that date. On 3.17.17, Debbie, from the Monroeville store, called to say that they didn’t have all of my pieces in stock. We rescheduled delivery for 3.28.17 as it was paramount that I receive the furniture in one delivery. However, when the delivery truck arrived this morning, I was still missing 2 pieces and 1 of the delivered pieces was damaged. Mind you, I received 3 telephone calls and 2 texts messages since last Thursday confirming delivery, but not ONE phone call advising of the missing furniture. (This indicates a willful intent to deceive as Bob’s: 1. knew that all of my furniture was to be delivered together; 2. knew they didn’t have all the pieces; 3. called to confirm delivery; 4. yet never advised of the missing furniture.) I called customer care after the delivery service left, and they agreed to replace the damaged piece and bring the missing pieces on Thursday 3.30.17. However, I was advised that I would have to confirm my requested delivery time directly with the store as well as request any type of credits or refunds for the inconvenience from the store as well. I went to the Monroeville location at 10AM and was greeted by Erich, the Manager, who advised that errors happen and there is nothing he can do about it. I was then advised by the other manager, Tiffany, that she could not guarantee my delivery time nor issue any credits for my inconvenience. At that point, Erich advised that he will refund the whole order and that I would get my money back when the merchandise was retrieved. HOWEVER, Bob’s is refusing to schedule a pick up to retrieve the merchandise. The delivery service is more than willing to come get it, but the pick up has to be confirmed by customer service. Customer service is refusing to confirm the pick up with the delivery service, the store, and myself. The last service rep that I spoke with, Jaime, said that the request was “put in” for Thursday but he doesn’t have a time, they won’t confirm a time, and there is no one in the company that will confirm the date or time or resolve this matter other than the vague information that he provided. So, basically, I am to just wait and hope someone shows up and once they do, Bob’s will ‘consider’ giving me my money back. I have been trying to resolve this matter with Bob’s since 7AM. Thirteen hours later and I have no resolution, no money, and incomplete/defective furniture. (Yet, they did have the nerve to call with an automated survey asking how satisfied I was with today’s delivery.) Bob’s has had my payment in full for almost 30 days. Bob’s did not deliver my furniture as promised, in good condition, or within a reasonable time frame. Bob’s will not commit to retrieving the defect merchandise or refunding my money. IT ALL SOUNDS LIKE FRAUD AND THEFT TO ME! Don’t do business with Bob’s Discount Furniture. Their prices are low because they keep your money without giving you the goods.Helpful?YesNo
bob's bedroom furniture 1

Bob's Bedroom Furniture

I purchased a 6-piece bedroom set from Bob’s Discount Furniture (Monroeville, PA) on 3.2.17. My order was PAID IN FULL–in cash–on the day of purchase. I was advised at the time that my furniture would not be available until 3.22.17, so I scheduled delivery for that date. On 3.17.17, Debbie, from the Monroeville store, called to say that they didn’t have all of my pieces in stock. We rescheduled delivery for 3.28.17 as it was paramount that I receive the furniture in one delivery. However, when the delivery truck arrived this morning, I was still missing 2 pieces and 1 of the delivered pieces was damaged. Mind you, I received 3 telephone calls and 2 texts messages since last Thursday confirming delivery, but not ONE phone call advising of the missing furniture. (This indicates a willful intent to deceive as Bob’s: 1. knew that all of my furniture was to be delivered together; 2. knew they didn’t have all the pieces; 3. called to confirm delivery; 4. yet never advised of the missing furniture.) I called customer care after the delivery service left, and they agreed to replace the damaged piece and bring the missing pieces on Thursday 3.30.17. However, I was advised that I would have to confirm my requested delivery time directly with the store as well as request any type of credits or refunds for the inconvenience from the store as well. I went to the Monroeville location at 10AM and was greeted by Erich, the Manager, who advised that errors happen and there is nothing he can do about it. I was then advised by the other manager, Tiffany, that she could not guarantee my delivery time nor issue any credits for my inconvenience. At that point, Erich advised that he will refund the whole order and that I would get my money back when the merchandise was retrieved. HOWEVER, Bob’s is refusing to schedule a pick up to retrieve the merchandise. The delivery service is more than willing to come get it, but the pick up has to be confirmed by customer service. Customer service is refusing to confirm the pick up with the delivery service, the store, and myself. The last service rep that I spoke with, Jaime, said that the request was “put in” for Thursday but he doesn’t have a time, they won’t confirm a time, and there is no one in the company that will confirm the date or time or resolve this matter other than the vague information that he provided. So, basically, I am to just wait and hope someone shows up and once they do, Bob’s will ‘consider’ giving me my money back. I have been trying to resolve this matter with Bob’s since 7AM. Thirteen hours later and I have no resolution, no money, and incomplete/defective furniture. (Yet, they did have the nerve to call with an automated survey asking how satisfied I was with today’s delivery.) Bob’s has had my payment in full for almost 30 days. Bob’s did not deliver my furniture as promised, in good condition, or within a reasonable time frame. Bob’s will not commit to retrieving the defect merchandise or refunding my money. IT ALL SOUNDS LIKE FRAUD AND THEFT TO ME! Don’t do business with Bob’s Discount Furniture. Their prices are low because they keep your money without giving you the goods.Helpful?YesNo
bob's bedroom furniture 2

Bob's Bedroom Furniture

I purchased a 6-piece bedroom set from Bob’s Discount Furniture (Monroeville, PA) on 3.2.17. My order was PAID IN FULL–in cash–on the day of purchase. I was advised at the time that my furniture would not be available until 3.22.17, so I scheduled delivery for that date. On 3.17.17, Debbie, from the Monroeville store, called to say that they didn’t have all of my pieces in stock. We rescheduled delivery for 3.28.17 as it was paramount that I receive the furniture in one delivery. However, when the delivery truck arrived this morning, I was still missing 2 pieces and 1 of the delivered pieces was damaged. Mind you, I received 3 telephone calls and 2 texts messages since last Thursday confirming delivery, but not ONE phone call advising of the missing furniture. (This indicates a willful intent to deceive as Bob’s: 1. knew that all of my furniture was to be delivered together; 2. knew they didn’t have all the pieces; 3. called to confirm delivery; 4. yet never advised of the missing furniture.) I called customer care after the delivery service left, and they agreed to replace the damaged piece and bring the missing pieces on Thursday 3.30.17. However, I was advised that I would have to confirm my requested delivery time directly with the store as well as request any type of credits or refunds for the inconvenience from the store as well. I went to the Monroeville location at 10AM and was greeted by Erich, the Manager, who advised that errors happen and there is nothing he can do about it. I was then advised by the other manager, Tiffany, that she could not guarantee my delivery time nor issue any credits for my inconvenience. At that point, Erich advised that he will refund the whole order and that I would get my money back when the merchandise was retrieved. HOWEVER, Bob’s is refusing to schedule a pick up to retrieve the merchandise. The delivery service is more than willing to come get it, but the pick up has to be confirmed by customer service. Customer service is refusing to confirm the pick up with the delivery service, the store, and myself. The last service rep that I spoke with, Jaime, said that the request was “put in” for Thursday but he doesn’t have a time, they won’t confirm a time, and there is no one in the company that will confirm the date or time or resolve this matter other than the vague information that he provided. So, basically, I am to just wait and hope someone shows up and once they do, Bob’s will ‘consider’ giving me my money back. I have been trying to resolve this matter with Bob’s since 7AM. Thirteen hours later and I have no resolution, no money, and incomplete/defective furniture. (Yet, they did have the nerve to call with an automated survey asking how satisfied I was with today’s delivery.) Bob’s has had my payment in full for almost 30 days. Bob’s did not deliver my furniture as promised, in good condition, or within a reasonable time frame. Bob’s will not commit to retrieving the defect merchandise or refunding my money. IT ALL SOUNDS LIKE FRAUD AND THEFT TO ME! Don’t do business with Bob’s Discount Furniture. Their prices are low because they keep your money without giving you the goods.

Bob's Bedroom Furniture

Bob's Bedroom Furniture
Bob's Bedroom Furniture
Bob's Bedroom Furniture
Bob's Bedroom Furniture

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